Shipping Policy

Last Updated: July 2026

At MyAsense, we are committed to delivering your favourite fragrances quickly, safely, and efficiently. Please review our Shipping Policy below for important information regarding order processing and delivery.

1. Order Processing

Orders are typically processed within 1–2 business days after payment has been confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been dispatched, you will receive a shipping confirmation via email or SMS (where applicable).

2. Delivery Time

Estimated delivery times after dispatch are:

Major Cities: 3–5 business days
Remote Areas: Delivery may take 5–7 business days or longer depending on your location.

Please note that delivery times are estimates and may vary due to weather conditions, courier delays, or high order volumes.

3. Order Confirmation

To ensure a smooth delivery process:

Please provide accurate shipping and contact information when placing your order.
Keep your phone available, as our delivery partner may contact you regarding your shipment if necessary.

4. Shipping Delays

While we strive to deliver every order on time, delays may occasionally occur due to:

High order volumes
Public holidays
Weather conditions
Courier service disruptions
Unforeseen circumstances beyond our control

During promotional campaigns or seasonal sales, order processing and delivery times may be slightly longer than usual.

5. Delivery Address

We strongly recommend shipping your order to your home or workplace address where someone is available to receive the package.

MyAsense is not responsible for lost, misplaced, or damaged parcels delivered to third-party collection points, courier offices, or self-pickup locations selected by the customer.

6. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping details.

If incorrect information is provided, delivery delays or additional shipping charges may apply.

7. Damaged or Missing Orders

If your package arrives damaged or you believe an item is missing, please contact our customer support team within 48 hours of receiving your order.

We will review your request and work towards a suitable resolution as quickly as possible.

8. Contact Us

If you have any questions regarding shipping or your order, please contact us.

MyAsense

Email: info@myasense.com

Phone: 032-01470935