Refund & Return Policy

Refund & Return Policy

Last Updated: July 2026

At MyAsense, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

We offer a 3-day return policy, which means you may request a return within 3 days of receiving your order.

To qualify for a return, your item must:

  • Be unused and unopened.
  • Be in its original condition.
  • Include all original packaging and labels.
  • Be accompanied by your order confirmation or proof of purchase.

Items that have been opened, used, or damaged after delivery are not eligible for return.

2. How to Request a Return

To start a return, please contact our customer support team at:

Email: info@myasense.com

Once your request is reviewed and approved, we will provide instructions on how and where to return your item.

Please do not send products back without first contacting us, as unauthorised returns may not be accepted.

3. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive:

  • A damaged product
  • A defective item
  • An incorrect product

Please contact us within 48 hours of delivery.

To help us process your claim quickly, we strongly recommend recording an unboxing video before opening your parcel. This video serves as proof if the item arrives damaged or incorrect.

Without an unboxing video, we may be unable to verify certain damage claims.

4. Refund Policy

Refunds are only issued if:

  • The product arrives damaged.
  • The product is defective upon delivery.
  • You receive the wrong item.

Once your returned product has been received and inspected, we will notify you of the outcome.

If your refund is approved, it will be processed to your original payment method within 10 business days.

If you have not received your refund within 15 business days after approval, please contact our support team.

5. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

  • Opened or used perfumes
  • Products with broken seals
  • Promotional or clearance items
  • Gift cards
  • Items returned without prior approval

6. Exchanges

If you would like a different product, the quickest option is to:

  • Request a return for the eligible item.
  • Once approved, place a new order for the desired product.

7. Return Shipping

If your return request is approved, we will provide return instructions.

Customers may be responsible for return shipping costs unless the return is due to:

  • A damaged item
  • A defective product
  • An incorrect order sent by MyAsense

8. Need Assistance?

If you have any questions regarding returns, refunds, or exchanges, please contact us.

MyAsense

Email: info@myasense.com

Phone: 032-01470935